To the best of my knowledge this not possible.
In-queue call recording is managed by a recording policy and the agent is unable to start a recodring manually.
Cheers
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Carsten Øhlenschlæger
TDC Netdesign
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Original Message:
Sent: 02-08-2019 09:53
From: Oudderhem Mostafa
Subject: manual recording of voice interactions related to queues
Hi,
I want to know if possible for an agent to record manually a voice interaction while he is in-queue
I believe this is possible for calls not related to queues
Please, let me know ?
Thank you in advance
#QualityManagement