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  • 1.  manual recording of voice interactions related to queues

    Posted 02-08-2019 09:53
    Hi,

    I want to know if possible for an agent to record manually a voice interaction while he is in-queue

    I believe this is possible for calls not related to queues

    Please, let me know ?

    Thank you in advance

    #QualityManagement


  • 2.  RE: manual recording of voice interactions related to queues

    Posted 02-14-2019 02:34
    To the best of my knowledge this not possible.

    In-queue call recording is managed by a recording policy and the agent is unable to start a recodring manually.

    Cheers

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    Carsten Øhlenschlæger
    TDC Netdesign
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    Original Message


  • 3.  RE: manual recording of voice interactions related to queues

    Posted 02-14-2019 03:09
    Hi Carsten,

    Thanks for your reply, I think so

    So all the recording (on-queue) will be managed through Policy

    Thanks for your time
    Original Message


  • 4.  RE: manual recording of voice interactions related to queues

    Posted 02-15-2019 08:44
    If this is a feature in which you're interested please add your vote to this in the ideas portal https://genesys.aha.io/ideas/CLWFO-I-51

    Thanks,
    Lesley

    ------------------------------
    Lesley Vereen
    Sr Product Manager - PureCloud
    Genesys
    ------------------------------

    Original Message


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