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  • 1.  Primary Status

    Posted 02-19-2019 08:06
    Hello Everyone,

    Is it possible to deactivate a primary status.  Our organization does not require all off the default statuses and would like to remove them.  For example we do not require both Meal and Busy. 

    If not possible suggestions on how you use your statuses would be helpful.

    Thanks
    #SystemAdministration
    #Unsure/Other

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    Melissa Callender
    Ontario Teacher's Pension Plan
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  • 2.  RE: Primary Status

    GENESYS
    Posted 02-19-2019 08:54
    No, there is no way currently to change or remove the main status messages.

    There is an idea in the Ideas Lab that you can vote on to show your support for adding this functionality:

    https://purecloud.ideas.aha.io/ideas/CLDIG-I-285

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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Primary Status

    Posted 02-23-2019 02:18
    Voted :)

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    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies - Dubai
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    Original Message


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