For redundancy, you always need at least two SIP Trunks, preferably with different providers. That way if one provider fails the edge rolls to the next.
Same thing for the internet connection. Two different connections with different ISPs for full redundancy.
No way to place outbound calls if your sole SIP trunking provider goes down.
If it's just the port on the edge that fails, you should have redundant edges and the calls will fail over to another edge (or should), and you might be able to switch the trunk connection to a different port on the same edge (though it's not likely just one port will fail).
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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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Original Message:
Sent: 03-14-2019 20:38
From: Darryn Chang
Subject: What to do when your SIP trunk is offline
Hi Folks
Anyone know if there is a redundancy model if the SIP trunk goes offline?
Does Purecloud have a alternative way to communicate via telephony?
#SIP/VolP
#Telephony
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Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
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