One advantage of the Desktop App over Web browser is that it allows you to use screen recording if you so desire (screen resording doesn't work with the web app).
If you want to prevent the automatic updates, you can turn them off:
https://help.mypurecloud.com/articles/deploy-the-desktop-app-admin/Disable auto updates
To remove Check for Updates from the desktop app menu and prevent users from receiving desktop app update notifications, make the following registry/preference value changes.
Windows
In the registry key HKEY_CURRENT_USER\Software\Interactive Intelligence\Purecloud\Directory, add a new DWORD value called "DisableUpdates", and set to 1 to prevent all updates.
Example:
"DisableUpdates"=dword:00000001
Mac
In the preferences file ~/Library/Preferences/com.inin.purecloud.directory.plist, add a new Boolean value called "DisableUpdates", and set to true to prevent all updates.
Example:
<key>DisableUpdates</key>
<true/>
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George Ganahl CCXP, GCA
Principal Program Manager
Genesys
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Original Message:
Sent: 01-08-2019 10:45
From: Samuel Effange
Subject: Purecloud Web Base Client Vs Desktop Client
Hi Everyone,
In our environment our agents are only using the PureCloud web based client for WebRTC calls. Unfortunately, we are having from time to time problems with agents not being able to pick up calls. This does not affect every call center agent at the same time, it is random. That notwithstanding as far as ITIL is concern, this is a disruption of service, thus it will be considered an incident. This is a known error and the work around which we have been applying (With the instructions from Genesys ) is to clear the cache, log out our PureCloud, log back in, if this does not work, completely restart the computer.
I was thinking if we move over to PureCloud Desktop client, this issue might be resolved once and for all. The system might be stable like the interactive desktop used in PureConnect.
Now the concern of some managers is with the problems related to using the Desktop Client App. The desktop app will require periodic update, as well as there are issues of interoperability and compatibility with windows. For those who are presently using the desktop app, or think that this imight be worth considering, could you provide any supporting argument I could use in other to move forward with the desktop app ?
Regards
#Telephony
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Samuel Effange
Nissan North America, Inc.
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