​Hi All,

Does anyone use the PureInsights dashboards?

We are having issues with multiple customers in the EMEA region where the "Agent Stat Grid" widget is blank and not showing any agents or data.  Has anybody had a similar issue?

Thanks
#Reporting/Analytics

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

@Rick McGlinchey ​

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 03-12-2019 11:23
From: Luke Mitchell
Subject: PureInsights - Agent Stat Grid - Blank

​Hi All,

Does anyone use the PureInsights dashboards?

We are having issues with multiple customers in the EMEA region where the "Agent Stat Grid" widget is blank and not showing any agents or data.  Has anybody had a similar issue?

Thanks
#Reporting/Analytics

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

@Luke Mitchell - thanks for letting us know. We're in touch with Richard on your side. Feel free to contact us directly as well if needed.

cheers, Rick

ps - @George Ganahl muchas gracias!
​​

------------------------------
Rick McGlinchey
Co-Founder, PureInsights
------------------------------

Original Message:
Sent: 03-12-2019 11:23
From: Luke Mitchell
Subject: PureInsights - Agent Stat Grid - Blank

​Hi All,

Does anyone use the PureInsights dashboards?

We are having issues with multiple customers in the EMEA region where the "Agent Stat Grid" widget is blank and not showing any agents or data.  Has anybody had a similar issue?

Thanks
#Reporting/Analytics

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

​Thanks both, I was just asking the community as this has been escalated to me as this is affecting multiple customers and sites now.  I have been discussing with Richard internally and was interested to know if anybody else out there uses this widget with PureInsights and has experienced a similar issue

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Original Message:
Sent: 03-12-2019 21:07
From: Rick McGlinchey
Subject: PureInsights - Agent Stat Grid - Blank

@Luke Mitchell - thanks for letting us know. We're in touch with Richard on your side. Feel free to contact us directly as well if needed.

cheers, Rick

ps - @George Ganahl muchas gracias!
​​

------------------------------
Rick McGlinchey
Co-Founder, PureInsights

Original Message:
Sent: 03-12-2019 11:23
From: Luke Mitchell
Subject: PureInsights - Agent Stat Grid - Blank

​Hi All,

Does anyone use the PureInsights dashboards?

We are having issues with multiple customers in the EMEA region where the "Agent Stat Grid" widget is blank and not showing any agents or data.  Has anybody had a similar issue?

Thanks
#Reporting/Analytics

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

We use it in EMEA (Dublin), but have not noticed any issues.

------------------------------
Sven Schiller
Kognitiv
------------------------------

Original Message:
Sent: 03-13-2019 05:54
From: Luke Mitchell
Subject: PureInsights - Agent Stat Grid - Blank

​Thanks both, I was just asking the community as this has been escalated to me as this is affecting multiple customers and sites now.  I have been discussing with Richard internally and was interested to know if anybody else out there uses this widget with PureInsights and has experienced a similar issue

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 03-12-2019 21:07
From: Rick McGlinchey
Subject: PureInsights - Agent Stat Grid - Blank

@Luke Mitchell - thanks for letting us know. We're in touch with Richard on your side. Feel free to contact us directly as well if needed.

cheers, Rick

ps - @George Ganahl muchas gracias!
​​

------------------------------
Rick McGlinchey
Co-Founder, PureInsights

Original Message:
Sent: 03-12-2019 11:23
From: Luke Mitchell
Subject: PureInsights - Agent Stat Grid - Blank

​Hi All,

Does anyone use the PureInsights dashboards?

We are having issues with multiple customers in the EMEA region where the "Agent Stat Grid" widget is blank and not showing any agents or data.  Has anybody had a similar issue?

Thanks
#Reporting/Analytics

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

​Thanks Sven

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Original Message:
Sent: 03-14-2019 09:56
From: Sven Schiller
Subject: PureInsights - Agent Stat Grid - Blank

We use it in EMEA (Dublin), but have not noticed any issues.

------------------------------
Sven Schiller
Kognitiv

Original Message:
Sent: 03-13-2019 05:54
From: Luke Mitchell
Subject: PureInsights - Agent Stat Grid - Blank

​Thanks both, I was just asking the community as this has been escalated to me as this is affecting multiple customers and sites now.  I have been discussing with Richard internally and was interested to know if anybody else out there uses this widget with PureInsights and has experienced a similar issue

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 03-12-2019 21:07
From: Rick McGlinchey
Subject: PureInsights - Agent Stat Grid - Blank

@Luke Mitchell - thanks for letting us know. We're in touch with Richard on your side. Feel free to contact us directly as well if needed.

cheers, Rick

ps - @George Ganahl muchas gracias!
​​

------------------------------
Rick McGlinchey
Co-Founder, PureInsights

Original Message:
Sent: 03-12-2019 11:23
From: Luke Mitchell
Subject: PureInsights - Agent Stat Grid - Blank

​Hi All,

Does anyone use the PureInsights dashboards?

We are having issues with multiple customers in the EMEA region where the "Agent Stat Grid" widget is blank and not showing any agents or data.  Has anybody had a similar issue?

Thanks
#Reporting/Analytics

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------