It was announced in the May 29 Release Notes:
Web chat deployment and documentation changes Web chat configuration is now located in the PureCloud
Admin menu under
Contact Center > Widgets. To support this change, the new
About widgets for web chat article is now the central location for web chat information in the Resource Center. This article replaces the About web chat article, and highlights the different widget types available to use for features such as authenticated chat, screen sharing, and co-browse. For more information, see About widgets for web chat and Widget feature comparison.
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George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 06-04-2019 11:35
From: Jorge Negri
Subject: Web Chat Menu Option under Admin->Contact Center
Hi,
Have noticed that this Configuration Menu option:
Admin->Contact Center->Web Chat has been removed.
It was available but this week it disappeared.
Any explanation about this modification?
Thanks
#DigitalChannels
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Jorge Negri
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