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  • 1.  Web Chat Menu Option under Admin->Contact Center

    Posted 06-04-2019 11:35
    Hi,

    Have noticed that this Configuration Menu option:

    Admin->Contact Center->Web Chat has been removed.

    It was available but this week it disappeared.

    Any explanation about this modification?

    Thanks
    #DigitalChannels

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    Jorge Negri
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  • 2.  RE: Web Chat Menu Option under Admin->Contact Center

    GENESYS
    Posted 06-04-2019 13:19
    It was announced in the May 29 Release Notes:

    Web chat deployment and documentation changes 
    Web chat configuration is now located in the PureCloud Admin menu under Contact Center > Widgets. To support this change, the new About widgets for web chat article is now the central location for web chat information in the Resource Center. This article replaces the About web chat article, and highlights the different widget types available to use for features such as authenticated chat, screen sharing, and co-browse. For more information, see About widgets for web chat and Widget feature comparison.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Web Chat Menu Option under Admin->Contact Center

    Posted 06-04-2019 18:58
    Thanks George!

    I've missed that on the Release Notes.

    Regards



    ------------------------------
    Jorge Negri
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    Original Message


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