Hi All,
Our business is looking at potentially expanding use of Wrap Up codes to assist in analysis of core AHT and associated metrics. I am wondering if I add new wrap up codes and then decide later down the track to no longer use them what impact will deleting them have?
Will it impact Wrap Up code reporting?
Will it impact call recordings?
Will it impact queue stats reporting or agent stats reporting?
Any advice would be appreciated.
Thanks
#PlatformAdministration------------------------------
James Ross
Fair Work Ombudsman
------------------------------