Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Unable Login PureCloud

    Posted 10-16-2018 03:04
    Hello Everyone,

    I am having a problem to login for one of the organization's PureCloud. 

    This page is freeze.
    I have already tried different ways to solve this:
    -  Clearing browser data
    -  Login from different Laptop
    -  I was able to login to different PureCloud Org successfully
    -  Lastly, I restart the Edge even though I do not think this is related for the Edge.

    Please your comment and advise would be helpful.

    Best Regards,


    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------


  • 2.  RE: Unable Login PureCloud

    Posted 10-16-2018 04:41
    Try bypassing the Internet proxy.

    ------------------------------
    Sivakumar Natarajamoorthy,
    Genesys Certified Professional,
    Dubai.
    ------------------------------

    Original Message


  • 3.  RE: Unable Login PureCloud

    Posted 10-16-2018 04:50
    We have found TLS settings causing similar issue previously disable TLS 1.0 and TLS 1.1 specifically with the Purecloud App

    ------------------------------
    Matt Calton
    Grove & Dean Ltd
    ------------------------------

    Original Message


  • 4.  RE: Unable Login PureCloud

    GENESYS
    Posted 10-16-2018 09:29
    Another thing I have run into is when trying to log in to an Org that is housed in a different region from where I am, physically (for example, I was in India trying to log into an org in the Americas region) and the latency was such that the login could not complete.

    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Unable Login PureCloud

    Posted 10-16-2018 09:48
    Thank you all for the reply.

    I have two different Orgs, which both have same region.
    From same browser, I am able to login to one, but not able to other.

    I have already opened a case.

    Best Regards,
    Ali

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------

    Original Message


  • 6.  RE: Unable Login PureCloud

    GENESYS
    Posted 10-16-2018 09:59
    Care will ask you for the Console log, I'm sure, but that's where I would look first to see if there are errors when you try logging into the problematic Org. F12 in thye browser should bring up that log window, and the Console tab should show errors when trying to log in. Usually there is an error which gives you an idea as to what is going wrong (and shows the difference between the two logins).

    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources