Genesys Cloud - Main

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

Outbound Campaign cannot call second phone numbers of contacts !

  • 1.  Outbound Campaign cannot call second phone numbers of contacts !

    Posted 12-05-2018 02:34
    Hi,

    We have issue with Outbound Campaign, we import a new call list with two phone numbers for each contact,  and when we start the Campaign, it calls only phone1 and it no answer then it goes to the next contact, so it didn't make call for the second phone number (Phone 2) of the same contact

    How we can force the Campaign to call Phone1, then Phone2...and so on of the same contact before moving to the next contact ?

    Thank you in advance
    #Outbound
    #PlatformAdministration
    #Routing(ACD/IVR)
    #SystemAdministration
    #Telephony
    #Unsure/Other


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources