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Anyone having any issues with placing calls on hold (and getting them off of hold)?

  • 1.  Anyone having any issues with placing calls on hold (and getting them off of hold)?

    Posted 10-19-2018 09:37
    Hi There,
    We are having issues since the outage on Wednesday with the hold function. When agents try to put a caller on hold it doesn't work and takes a number of tries to get the hold to take. Likewise when taking a caller off of hold they are having the same difficulty. Just wondering if anyone else is experiencing this. 
    We are using Skype through a PureIP connection so I wanted to see if this was a Purecloud issue or if I need to be looking into Skype for the problem. Thank you.

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    Julie Green
    Sentinel Benefits & Financial Group
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