Following the notification last week that the Genesys will discontinue development and support of the Agent dashboard on January 10, 2019, but will be available until the end of April 30, 2019, is there a way in which one could easily see agents performance in one pane ? The alternative of  My Performance view is nice, but that does not give you the information on all agents in one pane or dashboard. How are we to see the performance of all agents at once when the Agent Dashboard will be removed, without necessarily running a report  ? 
Regards

#Reporting/Analytics

------------------------------
Samuel Effange
Nissan North America, Inc.
------------------------------

Samuel-

Let me clarify, what is being removed is the legacy Performance > Overview > Agent view (https://help.mypurecloud.com/articles/agent-dashboard/)  that agents use to access their performance prior to us adding the new My Performance view.  With the release of the My Performance view, they are automatically redirected from the classic view to My Performance, but they can currently get back to that Classic view by clicking on the Switch to Classic View link.  When the deprecation goes into effect, they will no longer have access to that link or be able to see the classic view.

The current Performance > Agents view is the approach to seeing all Agents performance in a single view and that is not being deprecated. 

Specific details on the deprecation can be found here:  https://help.mypurecloud.com/articles/deprecation-agent-dashboard/

Hope this helps.

------------------------------
Darlene Oordt
Sr Director, Product Management
Genesys - Employees
------------------------------

Original Message:
Sent: 04-22-2019 09:55
From: Samuel Effange
Subject: Deprecation of Agent Dashboard

Following the notification last week that the Genesys will discontinue development and support of the Agent dashboard on January 10, 2019, but will be available until the end of April 30, 2019, is there a way in which one could easily see agents performance in one pane ? The alternative of  My Performance view is nice, but that does not give you the information on all agents in one pane or dashboard. How are we to see the performance of all agents at once when the Agent Dashboard will be removed, without necessarily running a report  ?
Regards

#Reporting/Analytics

------------------------------
Samuel Effange
Nissan North America, Inc.
------------------------------

Darlene,
Thanks for the clarification, now I understand that it is only the classic view which is being deprecated. I was afraid we were going to loose the Performance > Agents view .
Regards

------------------------------
Samuel Effange
Nissan North America, Inc.
------------------------------

Original Message:
Sent: 04-23-2019 03:26
From: Darlene Oordt
Subject: Deprecation of Agent Dashboard

Samuel-

Let me clarify, what is being removed is the legacy Performance > Overview > Agent view (https://help.mypurecloud.com/articles/agent-dashboard/)  that agents use to access their performance prior to us adding the new My Performance view.  With the release of the My Performance view, they are automatically redirected from the classic view to My Performance, but they can currently get back to that Classic view by clicking on the Switch to Classic View link.  When the deprecation goes into effect, they will no longer have access to that link or be able to see the classic view.

The current Performance > Agents view is the approach to seeing all Agents performance in a single view and that is not being deprecated.

Specific details on the deprecation can be found here:  https://help.mypurecloud.com/articles/deprecation-agent-dashboard/

Hope this helps.

------------------------------
Darlene Oordt
Sr Director, Product Management
Genesys - Employees

Original Message:
Sent: 04-22-2019 09:55
From: Samuel Effange
Subject: Deprecation of Agent Dashboard

Following the notification last week that the Genesys will discontinue development and support of the Agent dashboard on January 10, 2019, but will be available until the end of April 30, 2019, is there a way in which one could easily see agents performance in one pane ? The alternative of  My Performance view is nice, but that does not give you the information on all agents in one pane or dashboard. How are we to see the performance of all agents at once when the Agent Dashboard will be removed, without necessarily running a report  ?
Regards

#Reporting/Analytics

------------------------------
Samuel Effange
Nissan North America, Inc.
------------------------------

No - definitely not getting rid of that one.  We just released enhancements to that last week with the new real-time columns on agent status.  Sorry for the confusion.

------------------------------
Darlene Oordt
Sr Director, Product Management
Genesys - Employees
------------------------------

Original Message:
Sent: 04-23-2019 14:22
From: Samuel Effange
Subject: Deprecation of Agent Dashboard

Darlene,
Thanks for the clarification, now I understand that it is only the classic view which is being deprecated. I was afraid we were going to loose the Performance > Agents view .
Regards

------------------------------
Samuel Effange
Nissan North America, Inc.

Original Message:
Sent: 04-23-2019 03:26
From: Darlene Oordt
Subject: Deprecation of Agent Dashboard

Samuel-

Let me clarify, what is being removed is the legacy Performance > Overview > Agent view (https://help.mypurecloud.com/articles/agent-dashboard/)  that agents use to access their performance prior to us adding the new My Performance view.  With the release of the My Performance view, they are automatically redirected from the classic view to My Performance, but they can currently get back to that Classic view by clicking on the Switch to Classic View link.  When the deprecation goes into effect, they will no longer have access to that link or be able to see the classic view.

The current Performance > Agents view is the approach to seeing all Agents performance in a single view and that is not being deprecated.

Specific details on the deprecation can be found here:  https://help.mypurecloud.com/articles/deprecation-agent-dashboard/

Hope this helps.

------------------------------
Darlene Oordt
Sr Director, Product Management
Genesys - Employees

Original Message:
Sent: 04-22-2019 09:55
From: Samuel Effange
Subject: Deprecation of Agent Dashboard

Following the notification last week that the Genesys will discontinue development and support of the Agent dashboard on January 10, 2019, but will be available until the end of April 30, 2019, is there a way in which one could easily see agents performance in one pane ? The alternative of  My Performance view is nice, but that does not give you the information on all agents in one pane or dashboard. How are we to see the performance of all agents at once when the Agent Dashboard will be removed, without necessarily running a report  ?
Regards

#Reporting/Analytics

------------------------------
Samuel Effange
Nissan North America, Inc.
------------------------------