Hi All, 

Doing some testing for Group calling. I have one set up for a group of five people set to broadcast, but only one person is getting the call. Doesn't look very complicated to me, but not working as expected. 

Is there some kind of simple/stupid thing i'm missing here? 



#Telephony

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

​Stupid question for you: Does everyone in the group have an extension? Another less-stupid question: Are the other member in a status that would allow them to receive the call?

• PureCloud does not alert a group member if their presence is Busy, Break, Meeting, Training, Meal, Offline, or Out of Office or if they have call forwarding turned on. Group members can see missed group calls in their call history.

------------------------------
Dan Fontaine
Altivon
------------------------------

Original Message:
Sent: 03-06-2019 09:25
From: Dean Thames
Subject: Group Calling

Hi All,

Doing some testing for Group calling. I have one set up for a group of five people set to broadcast, but only one person is getting the call. Doesn't look very complicated to me, but not working as expected.

Is there some kind of simple/stupid thing i'm missing here?



#Telephony

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

Grrr... it's the extension. Missed that in the config note. Thanks!

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

Original Message:
Sent: 03-06-2019 09:50
From: Dan Fontaine
Subject: Group Calling

​Stupid question for you: Does everyone in the group have an extension? Another less-stupid question: Are the other member in a status that would allow them to receive the call?

• PureCloud does not alert a group member if their presence is Busy, Break, Meeting, Training, Meal, Offline, or Out of Office or if they have call forwarding turned on. Group members can see missed group calls in their call history.

------------------------------
Dan Fontaine
Altivon

Original Message:
Sent: 03-06-2019 09:25
From: Dean Thames
Subject: Group Calling

Hi All,

Doing some testing for Group calling. I have one set up for a group of five people set to broadcast, but only one person is getting the call. Doesn't look very complicated to me, but not working as expected.

Is there some kind of simple/stupid thing i'm missing here?



#Telephony

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

Ha! ​The only reason I suggested it was because I did the same thing.

I am also using the Overflow option for the Group but haven't got that to work properly (at least according to the documentation)  - so I have a ticket open with Genesys Support on that

------------------------------
Dan Fontaine
Altivon
------------------------------

Original Message:
Sent: 03-06-2019 10:05
From: Dean Thames
Subject: Group Calling

Grrr... it's the extension. Missed that in the config note. Thanks!

------------------------------
Dean Thames
Koch Business Solutions

Original Message:
Sent: 03-06-2019 09:50
From: Dan Fontaine
Subject: Group Calling

​Stupid question for you: Does everyone in the group have an extension? Another less-stupid question: Are the other member in a status that would allow them to receive the call?

• PureCloud does not alert a group member if their presence is Busy, Break, Meeting, Training, Meal, Offline, or Out of Office or if they have call forwarding turned on. Group members can see missed group calls in their call history.

------------------------------
Dan Fontaine
Altivon

Original Message:
Sent: 03-06-2019 09:25
From: Dean Thames
Subject: Group Calling

Hi All,

Doing some testing for Group calling. I have one set up for a group of five people set to broadcast, but only one person is getting the call. Doesn't look very complicated to me, but not working as expected.

Is there some kind of simple/stupid thing i'm missing here?



#Telephony

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

Dan, your name is familiar... Former Xeta? I was with Pepsi and Mirant in the 00's. We may have crossed paths.

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

Original Message:
Sent: 03-06-2019 10:27
From: Dan Fontaine
Subject: Group Calling

Ha! ​The only reason I suggested it was because I did the same thing.

I am also using the Overflow option for the Group but haven't got that to work properly (at least according to the documentation)  - so I have a ticket open with Genesys Support on that

------------------------------
Dan Fontaine
Altivon

Original Message:
Sent: 03-06-2019 10:05
From: Dean Thames
Subject: Group Calling

Grrr... it's the extension. Missed that in the config note. Thanks!

------------------------------
Dean Thames
Koch Business Solutions

Original Message:
Sent: 03-06-2019 09:50
From: Dan Fontaine
Subject: Group Calling

​Stupid question for you: Does everyone in the group have an extension? Another less-stupid question: Are the other member in a status that would allow them to receive the call?

• PureCloud does not alert a group member if their presence is Busy, Break, Meeting, Training, Meal, Offline, or Out of Office or if they have call forwarding turned on. Group members can see missed group calls in their call history.

------------------------------
Dan Fontaine
Altivon

Original Message:
Sent: 03-06-2019 09:25
From: Dean Thames
Subject: Group Calling

Hi All,

Doing some testing for Group calling. I have one set up for a group of five people set to broadcast, but only one person is getting the call. Doesn't look very complicated to me, but not working as expected.

Is there some kind of simple/stupid thing i'm missing here?



#Telephony

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

​Sorry, not me. There are a few of us "Dan Fontaine"s out there though.

------------------------------
Dan Fontaine
Altivon
------------------------------

Original Message:
Sent: 03-06-2019 11:01
From: Dean Thames
Subject: Group Calling

Dan, your name is familiar... Former Xeta? I was with Pepsi and Mirant in the 00's. We may have crossed paths.

------------------------------
Dean Thames
Koch Business Solutions

Original Message:
Sent: 03-06-2019 10:27
From: Dan Fontaine
Subject: Group Calling

Ha! ​The only reason I suggested it was because I did the same thing.

I am also using the Overflow option for the Group but haven't got that to work properly (at least according to the documentation)  - so I have a ticket open with Genesys Support on that

------------------------------
Dan Fontaine
Altivon

Original Message:
Sent: 03-06-2019 10:05
From: Dean Thames
Subject: Group Calling

Grrr... it's the extension. Missed that in the config note. Thanks!

------------------------------
Dean Thames
Koch Business Solutions

Original Message:
Sent: 03-06-2019 09:50
From: Dan Fontaine
Subject: Group Calling

​Stupid question for you: Does everyone in the group have an extension? Another less-stupid question: Are the other member in a status that would allow them to receive the call?

• PureCloud does not alert a group member if their presence is Busy, Break, Meeting, Training, Meal, Offline, or Out of Office or if they have call forwarding turned on. Group members can see missed group calls in their call history.

------------------------------
Dan Fontaine
Altivon

Original Message:
Sent: 03-06-2019 09:25
From: Dean Thames
Subject: Group Calling

Hi All,

Doing some testing for Group calling. I have one set up for a group of five people set to broadcast, but only one person is getting the call. Doesn't look very complicated to me, but not working as expected.

Is there some kind of simple/stupid thing i'm missing here?



#Telephony

------------------------------
Dean Thames
Koch Business Solutions
------------------------------