Hi,
To change any ACD Skill name on Purecloud, we have to delete and recreate it again with the new name
I found this procedure very heavy as changes, for example, if this ACD Skill was already assigned to many agents (more than 100) and call flows...etc, you have to change on each of them in order to update with the new ACD Skill !
Is there any way to change directly the Skill name without delete it and without changing on every object relating to it ?
Thank you in advance.
#SystemAdministration#Telephony#Unsure/Other