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Change an ACD Skill name without delete it ?

  • 1.  Change an ACD Skill name without delete it ?

    Top 25 Contributor
    Posted 19 days ago
    Hi,

    To change any ACD Skill name on Purecloud, we have to delete and recreate it again with the new name

    I found this procedure very heavy as changes, for example, if this ACD Skill was already assigned to many agents (more than 100) and call flows...etc, you have to change on each of them in order to update with the new ACD Skill !

    Is there any way to change directly the Skill name without delete it and without changing on every object relating to it ?

    Thank you in advance.
    #SystemAdministration
    #Telephony
    #Unsure/Other


  • 2.  RE: Change an ACD Skill name without delete it ?

    Posted 15 days ago
    Not today. Keep in mind that skills are being looked up by names in various places, such as flows or for web chat. Renaming the skill would break various places.

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    Lucie DeCristofaro
    Genesys - Employees
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  • 3.  RE: Change an ACD Skill name without delete it ?

    Top 25 Contributor
    Posted 14 days ago
    Thank you Lucie

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    Oudderhem Mostafa
    Coverage-Communication
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