Genesys Cloud - Main

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

New video to help troubleshoot problems with PureCloud: Gather network logs on Firefox

  • 1.  New video to help troubleshoot problems with PureCloud: Gather network logs on Firefox

    GENESYS
    Posted 06-05-2019 09:02
    Edited by Cole Callahan 10-23-2019 11:00
    Greetings!

    As I mentioned last month, sometimes Customer Care may need more than a console log to troubleshoot issues you may experience with PureCloud. Sometimes, a console network log, also known as simply a network log is needed.

    Last month's video showed how to get a network log with PureCloud running on Chrome. This month's video shows how to get a network log with PureCloud running in the Firefox browser.

    You can find Getting a network log on Firefox in the View Troubleshoot Videos section of Troubleshoot PureCloud on the PureCloud Resource Center.

    As always, thanks for watching!

    All the best,
    #Self-Service

    ------------------------------
    Ed Crabtree
    Technical Writer/Video Lead
    Genesys - Employees
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources