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  • 1.  Directory: External Contacts: Bulk Delete ?

    Posted 03-05-2019 03:28
    Currently we can do a Bulk import of External Contacts into Directory / External Contacts.
    HOW can we do a Bulk Delete of External Contacts?
    #Omni-ChannelDesktop/UserInterface
    #Telephony
    #Unsure/Other

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    Karl Reed
    Elingo (Pty) Ltd
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  • 2.  RE: Directory: External Contacts: Bulk Delete ?

    GENESYS
    Posted 03-05-2019 09:00
    You cannot.

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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Directory: External Contacts: Bulk Delete ?

    GENESYS
    Posted 03-05-2019 09:26
    If you have used a CSV to upload them, there's a way to use the CSV to bulk delete them. We are also working on bulk APIs that may help.

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    Lucie DeCristofaro
    Genesys - Employees
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    Original Message


  • 4.  RE: Directory: External Contacts: Bulk Delete ?

    GENESYS
    Posted 03-05-2019 10:23
    My apologies--I had not heard of the bulk delete using CSV.

    @Lucie DeCristofaro can you share a link with the procedure? Or directions? I don't see it documented in the Resource Center.​

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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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    Original Message


  • 5.  RE: Directory: External Contacts: Bulk Delete ?

    Posted 03-05-2019 10:33
    Hi Lucie, please can you supply the procedure for Bulk Delete and / or the link for this. Thank you.

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    Karl Reed
    Elingo (Pty) Ltd
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    Original Message


  • 6.  RE: Directory: External Contacts: Bulk Delete ?

    GENESYS
    Posted 03-05-2019 15:18
    If you open a ticket with support, we can help get you squared away.

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    Lucie DeCristofaro
    Genesys - Employees
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    Original Message


  • 7.  RE: Directory: External Contacts: Bulk Delete ?

    Posted 03-06-2019 07:32
    Hello,

    With CSV assuming you had the original import file with Contact and Account IDs you can add a column titled "Contact Deleted" or "Account Deleted" and enter an x to delete the contact or account. If you delete an account then the contacts against it will also be deleted.

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    Richard Chandler
    G3 Comms Ltd
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    Original Message


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