Hi,

We (QA dept.) have instructed our call monitoring specialists to submit completed evaluations as "Never" because we don't want agents to view their evaluations before we have reviewed the monitored calls with their supervisors. Instead, we send the links to the individual evaluations to the supervisors. Is there another way for the supervisors to view evaluations without having "Quality" permissions in PureCloud?  

Thank you.

#QualityManagement

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------

Hi Marc, 

For now, that is the only way for the supervisors to access the evaluations. Thanks for your feedback, I would suggest that you submit this in our PureCloud Ideas Lab and don't forget to up vote this and other features that you may find useful for your business so our developers can include this in the future releases. 

Thank you

------------------------------
RC Cantiller
Global Digital Team, Customer Success
Genesys
------------------------------

Original Message:
Sent: 11-29-2018 08:46
From: Marc Moynan
Subject: Viewing Evaluations by supervisors

Hi,

We (QA dept.) have instructed our call monitoring specialists to submit completed evaluations as "Never" because we don't want agents to view their evaluations before we have reviewed the monitored calls with their supervisors. Instead, we send the links to the individual evaluations to the supervisors. Is there another way for the supervisors to view evaluations without having "Quality" permissions in PureCloud?

Thank you.

#QualityManagement

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------

Thank you for your response Raymond.

Marc

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------

Original Message:
Sent: 11-29-2018 14:53
From: Raymond Cantiller
Subject: Viewing Evaluations by supervisors

Hi Marc,

For now, that is the only way for the supervisors to access the evaluations. Thanks for your feedback, I would suggest that you submit this in our PureCloud Ideas Lab and don't forget to up vote this and other features that you may find useful for your business so our developers can include this in the future releases.

Thank you

------------------------------
RC Cantiller
Global Digital Team, Customer Success
Genesys

Original Message:
Sent: 11-29-2018 08:46
From: Marc Moynan
Subject: Viewing Evaluations by supervisors

Hi,

We (QA dept.) have instructed our call monitoring specialists to submit completed evaluations as "Never" because we don't want agents to view their evaluations before we have reviewed the monitored calls with their supervisors. Instead, we send the links to the individual evaluations to the supervisors. Is there another way for the supervisors to view evaluations without having "Quality" permissions in PureCloud?

Thank you.

#QualityManagement

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------

To see them in the Agent Performance Evaluation View they need the following permissions:
Prerequisites

• UI > Supervisor Agent Details > View permission (included in the PureCloud Supervisor role)
• Directory > User > View permission
• Quality > Evaluation > View permission (included in the Quality Evaluator and Quality Administrator roles)

https://help.mypurecloud.com/articles/agents-evaluation-summary-view/

------------------------------
Darlene Oordt
Sr Director, Product Management
Genesys - Employees
------------------------------

Original Message:
Sent: 11-30-2018 08:43
From: Marc Moynan
Subject: Viewing Evaluations by supervisors

Thank you for your response Raymond.

Marc

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc

Original Message:
Sent: 11-29-2018 14:53
From: Raymond Cantiller
Subject: Viewing Evaluations by supervisors

Hi Marc,

For now, that is the only way for the supervisors to access the evaluations. Thanks for your feedback, I would suggest that you submit this in our PureCloud Ideas Lab and don't forget to up vote this and other features that you may find useful for your business so our developers can include this in the future releases.

Thank you

------------------------------
RC Cantiller
Global Digital Team, Customer Success
Genesys

Original Message:
Sent: 11-29-2018 08:46
From: Marc Moynan
Subject: Viewing Evaluations by supervisors

Hi,

We (QA dept.) have instructed our call monitoring specialists to submit completed evaluations as "Never" because we don't want agents to view their evaluations before we have reviewed the monitored calls with their supervisors. Instead, we send the links to the individual evaluations to the supervisors. Is there another way for the supervisors to view evaluations without having "Quality" permissions in PureCloud?

Thank you.

#QualityManagement

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------