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PureCloud Weekly Release Notes - 3/20/19

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  • 1.  PureCloud Weekly Release Notes - 3/20/19

    GENESYS
    Posted 03-20-2019 09:12
    No replies, thread closed.

    Web-based surveys

    Contact center managers can now create and send web-based surveys to customers after a voice, chat, email, or message interaction. Managers can see survey results through analytics views to gain more information about customer satisfaction. For more information, see About web surveys.

    Filter interaction history

    Agents can now filter an external contact's interaction history by interaction type, interaction direction, and survey completion. For more information, see View the interaction history for a contact.


    #Roadmap/NewFeatures

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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