Genesys Cloud - Main

Is there a way to fetch the call recording based on the AgentId and timestamp  . Basically i am looking to fetch only one interation (recording) based on the AgentId and Timestamp .
Can any one help on this ?

------------------------------
Kamlesh Mahapatra

------------------------------

Use the conversation api to find the conversation id, then the recording api to get the recording.

https://developer.mypurecloud.com/api/rest/v2/analytics/conversation.html
https://developer.mypurecloud.com/api/rest/v2/recording/index.html

This is an example request body for the conversation query.  It's using the java version of the SDK.

com.mypurecloud.sdk.v2.model.ConversationQuery requestBody = new ConversationQuery();
AnalyticsQueryFilter f = new AnalyticsQueryFilter().type(com.mypurecloud.sdk.v2.model.AnalyticsQueryFilter.TypeEnum.AND);

AnalyticsQueryPredicate dnisPredicate = new AnalyticsQueryPredicate()
.operator(OperatorEnum.MATCHES)
.dimension(DimensionEnum.USERID)
.value("<insertAgentIdHere>")
.type(TypeEnum.DIMENSION);
f.setPredicates(ImmutableList.of(dnisPredicate));
requestBody.setSegmentFilters(ImmutableList.of(f));
requestBody.setOrderBy(OrderByEnum.CONVERSATIONSTART);
requestBody.setOrder(OrderEnum.DESC);

//the conversation was only 30 seconds long, but padding the start & end times a little bit
String start = "2018-08-08T12:51:00";
String end = "2018-08-08T12:53:00";
requestBody.setInterval(start + "/" + end);

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 08-08-2018 09:41
From: Kamlesh Mahapatra
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

Is there a way to fetch the call recording based on the AgentId and timestamp  . Basically i am looking to fetch only one interation (recording) based on the AgentId and Timestamp .
Can any one help on this ?

------------------------------
Kamlesh Mahapatra

------------------------------

Thanks For the reply .
Will RCBS(Recording Cloud backup service) help in this ? Currently RCBS fetches the all the  Call recordings ? Can we fetch only specific call recording based on Agent Id and Interaction Id

------------------------------
Kamlesh Mahapatra
TIAA
------------------------------

Original Message:
Sent: 08-08-2018 10:27
From: Melissa Bailey
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

Use the conversation api to find the conversation id, then the recording api to get the recording.

https://developer.mypurecloud.com/api/rest/v2/analytics/conversation.html
https://developer.mypurecloud.com/api/rest/v2/recording/index.html

This is an example request body for the conversation query.  It's using the java version of the SDK.

com.mypurecloud.sdk.v2.model.ConversationQuery requestBody = new ConversationQuery();
AnalyticsQueryFilter f = new AnalyticsQueryFilter().type(com.mypurecloud.sdk.v2.model.AnalyticsQueryFilter.TypeEnum.AND);

AnalyticsQueryPredicate dnisPredicate = new AnalyticsQueryPredicate()
.operator(OperatorEnum.MATCHES)
.dimension(DimensionEnum.USERID)
.value("<insertAgentIdHere>")
.type(TypeEnum.DIMENSION);
f.setPredicates(ImmutableList.of(dnisPredicate));
requestBody.setSegmentFilters(ImmutableList.of(f));
requestBody.setOrderBy(OrderByEnum.CONVERSATIONSTART);
requestBody.setOrder(OrderEnum.DESC);

//the conversation was only 30 seconds long, but padding the start & end times a little bit
String start = "2018-08-08T12:51:00";
String end = "2018-08-08T12:53:00";
requestBody.setInterval(start + "/" + end);

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-08-2018 09:41
From: Kamlesh Mahapatra
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

Is there a way to fetch the call recording based on the AgentId and timestamp  . Basically i am looking to fetch only one interation (recording) based on the AgentId and Timestamp .
Can any one help on this ?

------------------------------
Kamlesh Mahapatra

------------------------------

I'm not sure what you mean by RCBS.  If you mean the purecloud services involved in making/retrieving the recording, all recordings that are made are available in the public api (they may take a little while to show up after the conversation has finished).  If you're talking about an application from appfoundry, you'll need to ask the developers of that app.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 08-08-2018 12:07
From: Kamlesh Mahapatra
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

Thanks For the reply .
Will RCBS(Recording Cloud backup service) help in this ? Currently RCBS fetches the all the  Call recordings ? Can we fetch only specific call recording based on Agent Id and Interaction Id

------------------------------
Kamlesh Mahapatra
TIAA

Original Message:
Sent: 08-08-2018 10:27
From: Melissa Bailey
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

Use the conversation api to find the conversation id, then the recording api to get the recording.

https://developer.mypurecloud.com/api/rest/v2/analytics/conversation.html
https://developer.mypurecloud.com/api/rest/v2/recording/index.html

This is an example request body for the conversation query.  It's using the java version of the SDK.

com.mypurecloud.sdk.v2.model.ConversationQuery requestBody = new ConversationQuery();
AnalyticsQueryFilter f = new AnalyticsQueryFilter().type(com.mypurecloud.sdk.v2.model.AnalyticsQueryFilter.TypeEnum.AND);

AnalyticsQueryPredicate dnisPredicate = new AnalyticsQueryPredicate()
.operator(OperatorEnum.MATCHES)
.dimension(DimensionEnum.USERID)
.value("<insertAgentIdHere>")
.type(TypeEnum.DIMENSION);
f.setPredicates(ImmutableList.of(dnisPredicate));
requestBody.setSegmentFilters(ImmutableList.of(f));
requestBody.setOrderBy(OrderByEnum.CONVERSATIONSTART);
requestBody.setOrder(OrderEnum.DESC);

//the conversation was only 30 seconds long, but padding the start & end times a little bit
String start = "2018-08-08T12:51:00";
String end = "2018-08-08T12:53:00";
requestBody.setInterval(start + "/" + end);

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-08-2018 09:41
From: Kamlesh Mahapatra
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

Is there a way to fetch the call recording based on the AgentId and timestamp  . Basically i am looking to fetch only one interation (recording) based on the AgentId and Timestamp .
Can any one help on this ?

------------------------------
Kamlesh Mahapatra

------------------------------

RCBS is a PureEngage Cloud service - please repost to Genesys - PureEngage Cloud Community

------------------------------
Dan Wong
Genesys - Employees
------------------------------

Original Message:
Sent: 08-08-2018 12:29
From: Melissa Bailey
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

I'm not sure what you mean by RCBS.  If you mean the purecloud services involved in making/retrieving the recording, all recordings that are made are available in the public api (they may take a little while to show up after the conversation has finished).  If you're talking about an application from appfoundry, you'll need to ask the developers of that app.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-08-2018 12:07
From: Kamlesh Mahapatra
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

Thanks For the reply .
Will RCBS(Recording Cloud backup service) help in this ? Currently RCBS fetches the all the  Call recordings ? Can we fetch only specific call recording based on Agent Id and Interaction Id

------------------------------
Kamlesh Mahapatra
TIAA

Original Message:
Sent: 08-08-2018 10:27
From: Melissa Bailey
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

Use the conversation api to find the conversation id, then the recording api to get the recording.

https://developer.mypurecloud.com/api/rest/v2/analytics/conversation.html
https://developer.mypurecloud.com/api/rest/v2/recording/index.html

This is an example request body for the conversation query.  It's using the java version of the SDK.

com.mypurecloud.sdk.v2.model.ConversationQuery requestBody = new ConversationQuery();
AnalyticsQueryFilter f = new AnalyticsQueryFilter().type(com.mypurecloud.sdk.v2.model.AnalyticsQueryFilter.TypeEnum.AND);

AnalyticsQueryPredicate dnisPredicate = new AnalyticsQueryPredicate()
.operator(OperatorEnum.MATCHES)
.dimension(DimensionEnum.USERID)
.value("<insertAgentIdHere>")
.type(TypeEnum.DIMENSION);
f.setPredicates(ImmutableList.of(dnisPredicate));
requestBody.setSegmentFilters(ImmutableList.of(f));
requestBody.setOrderBy(OrderByEnum.CONVERSATIONSTART);
requestBody.setOrder(OrderEnum.DESC);

//the conversation was only 30 seconds long, but padding the start & end times a little bit
String start = "2018-08-08T12:51:00";
String end = "2018-08-08T12:53:00";
requestBody.setInterval(start + "/" + end);

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-08-2018 09:41
From: Kamlesh Mahapatra
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

Is there a way to fetch the call recording based on the AgentId and timestamp  . Basically i am looking to fetch only one interation (recording) based on the AgentId and Timestamp .
Can any one help on this ?

------------------------------
Kamlesh Mahapatra

------------------------------

​Have Reposted in Engage cloud . Can anyone help on that

------------------------------
Kamlesh Mahapatra

------------------------------

Original Message:
Sent: 08-09-2018 01:40
From: Dan Wong
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

RCBS is a PureEngage Cloud service - please repost to Genesys - PureEngage Cloud Community

------------------------------
Dan Wong
Genesys - Employees

Original Message:
Sent: 08-08-2018 12:29
From: Melissa Bailey
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

I'm not sure what you mean by RCBS.  If you mean the purecloud services involved in making/retrieving the recording, all recordings that are made are available in the public api (they may take a little while to show up after the conversation has finished).  If you're talking about an application from appfoundry, you'll need to ask the developers of that app.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-08-2018 12:07
From: Kamlesh Mahapatra
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

Thanks For the reply .
Will RCBS(Recording Cloud backup service) help in this ? Currently RCBS fetches the all the  Call recordings ? Can we fetch only specific call recording based on Agent Id and Interaction Id

------------------------------
Kamlesh Mahapatra
TIAA

Original Message:
Sent: 08-08-2018 10:27
From: Melissa Bailey
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

Use the conversation api to find the conversation id, then the recording api to get the recording.

https://developer.mypurecloud.com/api/rest/v2/analytics/conversation.html
https://developer.mypurecloud.com/api/rest/v2/recording/index.html

This is an example request body for the conversation query.  It's using the java version of the SDK.

com.mypurecloud.sdk.v2.model.ConversationQuery requestBody = new ConversationQuery();
AnalyticsQueryFilter f = new AnalyticsQueryFilter().type(com.mypurecloud.sdk.v2.model.AnalyticsQueryFilter.TypeEnum.AND);

AnalyticsQueryPredicate dnisPredicate = new AnalyticsQueryPredicate()
.operator(OperatorEnum.MATCHES)
.dimension(DimensionEnum.USERID)
.value("<insertAgentIdHere>")
.type(TypeEnum.DIMENSION);
f.setPredicates(ImmutableList.of(dnisPredicate));
requestBody.setSegmentFilters(ImmutableList.of(f));
requestBody.setOrderBy(OrderByEnum.CONVERSATIONSTART);
requestBody.setOrder(OrderEnum.DESC);

//the conversation was only 30 seconds long, but padding the start & end times a little bit
String start = "2018-08-08T12:51:00";
String end = "2018-08-08T12:53:00";
requestBody.setInterval(start + "/" + end);

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-08-2018 09:41
From: Kamlesh Mahapatra
Subject: Fetch the Call Recording by the API call (RCBS)(Recording Cloud Backup Service))

Is there a way to fetch the call recording based on the AgentId and timestamp  . Basically i am looking to fetch only one interation (recording) based on the AgentId and Timestamp .
Can any one help on this ?

------------------------------
Kamlesh Mahapatra

------------------------------