Overnight edges that updated to Version 1.0.0.8038 – March 20, 2019 have experienced call quality issues, as a precaution we took them out of service and restarted them which did not resolve the issue.  We have since rolled them back to Version 1.0.0.7980 – February 27, 2019 and the issue is not occurring.  I note there were some changes to how SIP forking is handled, for this client in particular we use SIP forking so maybe this is the cause? 

Have raised a case with customer care, but wanted to see if anyone else is impacted. 


#Telephony

------------------------------
Braiden Woodward
Foehn Ltd.
------------------------------

You should probably post this in the other thread already going on this topic:

https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&MessageKey=d7d1a852-a250-4b8f-b241-201b85fab8bb&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 04-03-2019 12:25
From: Braiden Woodward
Subject: Edge software Version 1.0.0.8038

Overnight edges that updated to Version 1.0.0.8038 – March 20, 2019 have experienced call quality issues, as a precaution we took them out of service and restarted them which did not resolve the issue.  We have since rolled them back to Version 1.0.0.7980 – February 27, 2019 and the issue is not occurring.  I note there were some changes to how SIP forking is handled, for this client in particular we use SIP forking so maybe this is the cause?

Have raised a case with customer care, but wanted to see if anyone else is impacted. 


#Telephony

------------------------------
Braiden Woodward
Foehn Ltd.
------------------------------

An update to this, the issue was found to be a bug introduced in the 1.0.0.8038 release.  This has been fixed in the latest release.

------------------------------
Braiden Woodward
Foehn Ltd.
------------------------------

Original Message:
Sent: 04-03-2019 13:31
From: George Ganahl
Subject: Edge software Version 1.0.0.8038

You should probably post this in the other thread already going on this topic:

https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&MessageKey=d7d1a852-a250-4b8f-b241-201b85fab8bb&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 04-03-2019 12:25
From: Braiden Woodward
Subject: Edge software Version 1.0.0.8038

Overnight edges that updated to Version 1.0.0.8038 – March 20, 2019 have experienced call quality issues, as a precaution we took them out of service and restarted them which did not resolve the issue.  We have since rolled them back to Version 1.0.0.7980 – February 27, 2019 and the issue is not occurring.  I note there were some changes to how SIP forking is handled, for this client in particular we use SIP forking so maybe this is the cause?

Have raised a case with customer care, but wanted to see if anyone else is impacted. 


#Telephony

------------------------------
Braiden Woodward
Foehn Ltd.
------------------------------