I spoke with our Customer Care team. It sounds like the behavior is unexpected.
When you experience issues with PureCloud, Genesys recommends that you contact our Customer Care team.
To contact Customer Care from within the product:
- In the lower left corner of PureCloud, click the Help icon.
- On the Help page, click More Help (...).
- Click Contact Help Center.
- Begin a Search. More options appear.
- Click Contact Help Center.
- Complete the form on the Get Help page.
- Click Submit.
Customer Care will provide you the assistance you need for this issue.
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Ed Crabtree
Technical Writer/Video Lead
Genesys - Employees
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Original Message:
Sent: 03-22-2019 08:11
From: Ed Crabtree
Subject: person_agent section missing in profile
Greetings,
I have reproduced the issue in house, and I am investigating it. I'll let you know what I find.
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Ed Crabtree
Technical Writer/Video Lead to Technical Writer
Genesys - Employees
Original Message:
Sent: 03-21-2019 06:30
From: Matthew Calton
Subject: person_agent section missing in profile
Hi this is not the only thing missing as All the locations are missing on all our profiles We have three siates and Whilst the Sites are recording the members details there is nothing in the individual profiles... Doh
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Matt Calton
Grove & Dean Ltd
Original Message:
Sent: 03-21-2019 00:42
From: Juha Niinimaki
Subject: person_agent section missing in profile
We use person_agent section in agent profile to set agent alias. See Add an agent alias and an image for web chats and canned responses - PureCloud Resource Center . Today when I was adding a new agent I noticed that the section isn't available anymore. I cannot add it and it's not even visible in the existing agent profiles that used to have it. Has anybody else noticed the same? I couldn't find anything about this in release notes, but I did notice the pop-up in admin console referring to deprecation of legacy permissions Deprecation: Legacy permissions - PureCloud Resource Center . Does it it have anything to do with the missing person_agent section?
#SystemAdministration
#Unsure/Other
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Juha Niinimaki
Konecranes Oyj
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