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PureCloud WebRTC Firewall configuration

  • 1.  PureCloud WebRTC Firewall configuration

    Top 25 Contributor
    Posted 08-16-2018 16:53
    In other for WebRTC phone calls to work in PureCloud, do you need anything other than having the firewall technicians open the following  UDP ports range 49152–65535 (UDP) and the RTP port range 16384-32767 (UDP:  ?

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    Samuel Effange
    Nissan North America, Inc.
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  • 2.  RE: PureCloud WebRTC Firewall configuration

    Posted 08-21-2018 14:18
    Hello Sam,

    Thanks for reaching out.

    I am going to review this over with our Engineers to know if there are any other ports that you will need to open.

    For the mean time, have you taken a look at the following articles to set up you WebRTC?

    About PureCloud WebRTC phones - PureCloud Resource Center

    Requirements for WebRTC phones - PureCloud Resource Center

    Test your WebRTC phone settings - PureCloud Resource Center

    Troubleshoot the PureCloud WebRTC phone (admins) - PureCloud Resource Center

    Hope these articles can help you with your set up!

    Thank you!

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    RC Cantiller
    Global Digital Team, Customer Success
    Genesys
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  • 3.  RE: PureCloud WebRTC Firewall configuration

    GENESYS
    Posted 08-21-2018 15:27
    Hi Samuel,

    Please see the following document for complete information about ports required for various services within PureCloud. Hope this helps!

    Ports and services to configure on your company firewall - PureCloud Resource Center
    PureCloud Resource Center remove preview
    Ports and services to configure on your company firewall - PureCloud Resource Center
    On this page you'll find detailed information on the ports and services that you'll need to configure on your company firewall based on your product/source(client) . Just locate the header pertaining to your product and expand the appropriate section. Then, where applicable, select the tab matching the you are using.
    View this on PureCloud Resource Center >



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    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
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  • 4.  RE: PureCloud WebRTC Firewall configuration

    GCAP Member
    Posted 08-23-2018 15:33
    Brian, is there a way to be notified in advance when these requirements need to change ?

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    Ramsey Miller
    Associated Credit Union of Texas
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  • 5.  RE: PureCloud WebRTC Firewall configuration

    Top 25 Contributor
    Posted 19 days ago
    Hi Brian & Raymond,
    We followed the steps in the documents above and had the necessary ports opened, which led to WebRTC calls to go through. However, now we are faced with the issue of updating the IP addresses configured in the firewall. Is there a best method of having the firewall techs update the addresses ? Assuming that we only need parsed IP addresses of Region us-east-1 ? Thirdly, would there be any any other method of testing for WebRTC connection other than using this tool found in the resource center https://apps.mypurecloud.com/webrtc-troubleshooter/ ?
    Regards
    Samuel

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    Samuel Effange
    Nissan North America, Inc.
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