Hello,
We had a similar issue with a larger than usual number of calls disconnecting at around 10 to 15 minutes (but only while on hold), then our system upgraded to .8812 over the weekend and we've had no issues reported so far today.
May be related, may not be - investigation of the dropped calls last week identified caller-endpoint disconnections.
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Christian Legg
MyBudget
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Original Message:
Sent: 04-17-2019 06:41
From: Darryn Chang
Subject: Edge Software Release version 1.0.0.8038
Updated to latest version and few tweeks in external carrier. Seems to be restoring now
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Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
Original Message:
Sent: 04-16-2019 22:09
From: Darryn Chang
Subject: Edge Software Release version 1.0.0.8038
Experiencing issues today, call analysis is not functioning correctly. Agents are also advising that calls are terminating at 10min into the call.
Checking with out network carrier but bit of a concern, have raised with care team still awaiting a case manager
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Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
Original Message:
Sent: 04-03-2019 22:22
From: Meng Yong Choo
Subject: Edge Software Release version 1.0.0.8038
Hi All
Thank you for the confirmation.
We re-booted the Edges, did not rollback to earlier version; and Thank God everything looks good so far
cheers
MY
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MengYong
Original Message:
Sent: 04-03-2019 19:43
From: Darryn Chang
Subject: Edge Software Release version 1.0.0.8038
Looks like our Edges updated over night, so far so good no reported issues.
We operated VVX 301 and use the Chrome with the Web UI
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Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
Original Message:
Sent: 04-02-2019 02:56
From: Matthew Calton
Subject: Edge Software Release version 1.0.0.8038
Hi MY... not here. we are running Polycom VVX311 and Purcloud App no reported issues of the type you mention... will keep you posted If I see anything. Thanks for the heads up
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Matt Calton
Grove & Dean Ltd
Original Message:
Sent: 04-01-2019 11:29
From: Meng Yong Choo
Subject: Edge Software Release version 1.0.0.8038
Hi
Anyone encounter issues after the recent update 1.0.0.8038?
2 of my customers experienced Edge not communicating well with phones (certain model of hardphone and softphone). At some point, calls could not get connected with the phones. I'm not sure if the issue is related to the new release though.
Best Regards
MY
#Telephony
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MengYong
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