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  • 1.  Reports - Editing Metrics

    Posted 01-14-2019 08:13
    Edited by Ali Aljohani 01-14-2019 08:18
    Dears,

    I have two questions regarding reports.

    First, is there a way to edit the metrics for each report?
    I mean by editing is that  adding or deleting / show-on or show-off some of the metrics, some thing like the following:



    Second,  since the customer is able to edit (show-on/ show-off) the metrics under the Performance-interaction section view, is it possible to export these data as xls/ pdf?


    If not, is there a plan in the future to any of the mentioned questions to be implemented?

    Best Regards,
    Ali
    #Reporting/Analytics

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    Ali Aljohani
    Jathwa Technology Solutions
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  • 2.  RE: Reports - Editing Metrics
    Best Answer

    GENESYS
    Posted 01-14-2019 10:48
    1. No, you cannot change which metrics are shown on a Report.

    2. There is work being done to allow export to CSV of the Interactions view data, but it is complicated and we don't know exactly when that feature will be released.

    There is also work being done toward being able to produce reports from the Performance metrics data/exports.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Reports - Editing Metrics

    Posted 01-16-2019 03:45
    Thank you very much, George.

    Best Regards,

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------



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