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  • 1.  Gather Console Logs from Safari

    GENESYS
    Posted 04-16-2019 16:04
    Anyone out there want double check me on these directions? Are they clear and detailed enough?

    How to gather Console logs on Safari

    The Developer Tools can be accessed in Safari:

    • Under Safari > Preferences click the Advanced option and check the box for Show Develop menu in menu bar
    • In the Develop menu click Show JavaScript Console
    • In the JavaScript Console click the Console tab to see the Console log
    • Check the Preserve Log option and ensure All is highlighted (for message types)
    • To clear the log, two-finger click in the log header and choose Clear Log
    • Reproduce the issue
    • Click in the log body and use command-a to select all the log contents
    • Two-finger click and select Save Selected, then save the log contents as a .txt file

    #Omni-ChannelDesktop/UserInterface

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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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  • 2.  RE: Gather Console Logs from Safari

    Posted 04-16-2019 17:00
    That's it George.

    One note, the Show JavaScript Console is not available until you load an actual page with content. If you try to select this on the default opening page, for example, it is grayed out.

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    Chris Mayo
    Director, Technical Services
    Altivon
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  • 3.  RE: Gather Console Logs from Safari

    GENESYS
    Posted 04-17-2019 09:09
    Thanks for the feeback, Chris!

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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