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  • 1.  Email Address Manipulation

    Posted 05-06-2019 09:31
    We will be receiving inbound email on PureCloud from a form on a website. The customer must enter an email address, but when the interaction is received in PureCloud the "from:" address is a "noreply" sent from the website.

    I have managed to isolate the customers email and assign it to participant data, but I need a way to set a "reply to" address, or overwrite the "from:" address. Could anyone tell me how can this be accomplished in Architect?
    #ArchitectureandDesign
    #DigitalChannels
    #Implementation

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    Jonathan Slovacek
    SGE North America Serviceco, LLC
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  • 2.  RE: Email Address Manipulation

    Posted 05-06-2019 20:12
    How are you sending the inbound email? Typically the from address would be configured in the email provider you are using to send those emails.

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    Lucie DeCristofaro
    Genesys - Employees
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    Original Message


  • 3.  RE: Email Address Manipulation

    Posted 08-26-2020 05:22
    Hi Jonathan, 
    We have the exact same requirement at one of our clients to be able to overwrite the 'From address' of the participant. Because when the inbound email created by a web form reaches Purecloud, the from address has extra characters inserted into the original from address. 

    Were you able to achieve this? Can you please share how.

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    Aakanksha Goyal
    Cloudoe BV
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    Original Message


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