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Difference between PureConnect and PureCloud

  • 1.  Difference between PureConnect and PureCloud

    Posted 01-03-2019 14:59
    Hi All,

    I try to widen my horizons. I have been working with CIC (ININ) from 1.2 onwards and try to get to understand the difference between PureConnect and PureCloud. I would love to see and experience the PureCloud administrative part to see where the differences are and how quickly I can get up to speed with the product.

    Due to redundancy I look for an other job and there isn't much PureConnect demand, but the more PureCloud so any one who can geve me some information please let me know.

    Thanks
    Ruud
    #PlatformAdministration

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    Ruud Reinold

    Telecom Service Manager
    CapQuest Debt Recovery Ltd.
    Seeking new opportunities due to redundancy end January 2019.
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  • 2.  RE: Difference between PureConnect and PureCloud

    GENESYS
    Posted 01-03-2019 15:08
    Hey, Ruud!

    I think the best place for you to start would be to sample through the eLearning at training.mypurecloud.com. There is a PureCloud Core Learning Plan.

    It is way outdated, but gives you a good idea of what PureCloud is all about.

    Once done with that, go through the PureCloud GCA Study Guide on that site (which links to the PureCloud Resource Center) then take the GCA exam to get certified. Not that hard.

    More certifications are on the way.

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    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
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  • 3.  RE: Difference between PureConnect and PureCloud

    Posted 01-03-2019 18:18
    Thanks George

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    Ruud Reinold

    Telecom Service Manager
    CapQuest Debt Recovery Ltd.
    Seeking new opportunities due to redundancy in January 2019.
    ------------------------------