Hi Anthony,
Yes, I was referring to outside of the workplace. For example, would an agent be able to login at the workplace, slip out of work 1 hour early, and then logout from their phone or computer at home at their scheduled shift end time?
So, I was wondering if we could limit the ability to login or logout to only the workplace (company headquarters). As you mention in your answer, it would appear not, am I correct?
Thanks,
Marc
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Marc Moynan
Canadian Dealer Lease Services Inc
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Original Message:
Sent: 06-11-2019 12:00
From: Anthony Alford
Subject: Permissions required for externally logging in?
Hi Marc,
When you say "external" or "outside," do you mean: outside of the physical workplace? If so, that is not something that is built into PureCloud. It has been proposed in the Ideas Lab:
https://purecloud.ideas.aha.io/ideas/CLPLA-I-679
If you are using SSO, then your SSO provider might support that.
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Anthony Alford
Genesys
Original Message:
Sent: 06-10-2019 08:08
From: Marc Moynan
Subject: Permissions required for externally logging in?
Hi,
I am not able to find the info on permissions for externally logging into PureCloud2. My question is who can login externally from a phone or other computer? Administrators, Managers, agents? Is there a way to limit access / permissions for logging in from external sources? We want to prevent some staff from being able to access PureCloud from the outside.
Thank you,
Marc
#ArchitectureandDesign
#QualityManagement
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Marc Moynan
Canadian Dealer Lease Services Inc
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