Actually answer % should just be available for the queues and not for the users filter. For the users we recommend using answer.
I'll work with development to get answer % removed.
Thx,
------------------------------
Darlene Oordt
Sr Director, Product Management
Genesys - Employees
------------------------------
Original Message:
Sent: 03-12-2019 14:07
From: Oudderhem Mostafa
Subject: Metric "Answer %" displays "-" on the Purecloud Dashboard by user
Hi all,
I have issue when trying to display a Purecloud dashboard and adding metric widget "Answer %" by user
I receive "-" on the result, however all other metrics are working fine
Any idea ?
Thank you in advance.
#Reporting/Analytics
#Unsure/Other