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  • 1.  Metric "Answer %" displays "-" on the Purecloud Dashboard by user

    Posted 03-12-2019 14:08
    Hi all,

    I have issue when trying to display a Purecloud dashboard and adding metric widget "Answer %" by user
    I receive "-" on the result, however all other metrics are working fine

    Any idea ?

    Thank you in advance.

    #Reporting/Analytics
    #Unsure/Other


  • 2.  RE: Metric "Answer %" displays "-" on the Purecloud Dashboard by user

    GENESYS
    Posted 03-12-2019 16:32
    Edited by Darlene Oordt 03-12-2019 16:48
    Actually answer % should just be available for the queues and not for the users filter.  For the users we recommend using answer.
    I'll work with development to get answer % removed.

    Thx,
    ------------------------------
    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
    ------------------------------



  • 3.  RE: Metric "Answer %" displays "-" on the Purecloud Dashboard by user

    Posted 03-13-2019 03:27
    Hi Darlene,

    Thanks for your reply, I will inform the customer about this

    Have a good day.


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