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PureCloud Weekly Release Notes - 5/8/19

  • 1.  PureCloud Weekly Release Notes - 5/8/19

    GENESYS
    Posted 05-08-2019 09:34

    New Connection column in performance views

    Contact center managers can now view the number of interactions that originated in a particular location, such as a DNIS, in the DNIS Performance, Queue Performance, and Agent Queue Detail views. The new Connection column helps managers get an accurate count of the number of interactions that originally entered that location per queue. For more information, see DNIS Performance view, DNIS Performance Detail view, Queues Performance Summary view, Queues Performance Detail view, and Agents Queues Detail view.


    #Roadmap/NewFeatures

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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