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  • 1.  ServiceNow Integration

    Posted 10-02-2018 01:37
    Hi, does anyone know or has anyone in their organisations integrated with the ServiceNow Platform?
    Our technolgy teams use it but they also use Purecloud to receive and make calls.

    I am aware of the alternative option to use the Purecloud Add-on in Chrome, but just wanted to check before going down that path.

    Cheers

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------


  • 2.  RE: ServiceNow Integration
    Best Answer

    Posted 10-02-2018 03:26
    We used PureCloud for chrome to screen-pop contact workspace of ServiceNow in one of our project. Nothing fancy, but to some extend saved agents much time when a ACD calls come in.

    ------------------------------
    MengYong Choo
    MFE International Pte Ltd.
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    Original Message


  • 3.  RE: ServiceNow Integration

    Posted 10-03-2018 21:38
    Thanks Meng, ill provide your feedback to our team and look at that option

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------

    Original Message


  • 4.  RE: ServiceNow Integration

    Posted 10-12-2018 17:51
    Dear Darryn,

    We have an integration available for ServiceNow.

    We have published a video on our vimeo channel, this is the link:

    https://vimeo.com/294787247


    This application will be listed soon onto AppFoundry as a Premium App.

    Please feel free to get in touch if interested

    Best Regards

    Biagio Cerruto






    ------------------------------
    Softphone
    https://www.softphone.it
    https://vimeo.com/softphone
    ------------------------------

    Original Message


  • 5.  RE: ServiceNow Integration

    Posted 10-19-2018 21:56
    Edited by Biagio Cerruto 10-19-2018 21:57
    Hi,

    This is the link for ServiceNow integration recently listed on AppFoundry

    https://appfoundry.genesys.com/#/filter/purecloud/listing/23448f74-e675-4c35-ae39-817e0094b675

    Best Regards

    Biagio

    ------------------------------
    Biagio Cerruto
    https://www.softphone.it
    https://vimeo.com/softphone
    ------------------------------

    Original Message


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