Hello -
Are there any plans to re-introduce a clear indication of when an agent is not responding to the agent list? Currently manager's use of the new agent activity/performance display is limited because they have to stay in classic view to get a clear indication of when an agent is sitting in not responding status. This was called out clear and bright in the original interface, but was abandoned in the "upgrade."
Specifically referring to this column in the "classic" interface:
The "upgraded" interface shows presence (and you have to hover over it to get more info to boot), but you have to deduce that someone is in "not responding" status by watching that that statistical column increment over time or drilling in and back out on different users wasting a lot of time.
Would appreciate any input on plans or if I'm flat out missing something obvious to make the "upgraded" interface more useful in real-time.
Even little presence-like dots: green=not on an interaction, black=on interaction(s), red=not responding, would help.
Thanks,
#Omni-ChannelDesktop/UserInterface#PlatformAdministration#Reporting/Analytics------------------------------
Patrick Rada
Keypath Education LLC
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