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  • 1.  masking of incoming number

    Posted 04-16-2019 04:03
    Hi,

    Is there a way to mask or not to display the incoming number in the Agent Desktop screen? Idea is not to let agent see the incoming number.

    thanks
    #Omni-ChannelDesktop/UserInterface

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    ksee00

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  • 2.  RE: masking of incoming number
    Best Answer

    GENESYS
    Posted 05-08-2019 14:46
    Hi @Kok Sin See,

    We are trying something new in the community. We are answering community questions in the form of a show. In our pilot episode, your question above is discussed. Check out the video to see what our expert had to say and let us know if you still have any questions or thoughts on the format.

    https://community.genesys.com/viewdocument/purecloud-community-qa-show-pilo

    Cheers,

    Matt​

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


  • 3.  RE: masking of incoming number

    Posted 05-08-2019 23:00
    Thanks Matt for taking the effort to review this question with  the expert. It makes this community "real" and "alive".

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    Koksin See
    Remego Pte Ltd
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    Original Message


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