Genesys Cloud - Main

 View Only
Discussion Thread View

Local site routing for Edge groups doesn't work

  • 1.  Local site routing for Edge groups doesn't work

    Posted 04-22-2019 22:27
    Edited by Wen Gu 04-24-2019 10:24
    Hello all,

    Does anyone feel local site routing for Edge groups doesn't work after recent upgrade. It generates unnecessary hairpin traffic between different locations and impacts the utilization of MPLS bandwidth.

    We have 3 sites in different locations, each site has 2 edges for redundancy. All sites connect to a MPLS VPN, and all edges have external SIP trunk to a Cisco CUBE that connects service provider. When making calls from a specific site, CUBE debug shows those calls come from different edges in different locations. If local site routing works, those calls should come only from the edges in this specific site, not randomly from any edge in any location.

    The load balance should never be triggered between edges in different locations. Actually there should have an option to allow load balance to cross MPLS or not.

    #Telephony

    ------------------------------
    Wen Gu
    SITA SCARL- Switzerland Branch
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources