No, that is not a feature of the PureCloud mobile app.
The closest you can get is if your cell phone can be set up to use Wi-Fi for calls (like my AT&T Wi-Fi call capability on my iPhone). In that case, I can place a call from the PureCloud app, and it will pop a dialog for me to choose
Call or
PureCloud Call. If I choose
Call then it will place the call using the phone's Wi-Fi calling capability,
but the call will not show up in PureCloud since I chose to place the call from the phone via its carrier.
Choosing
PureCloud Call requires that I have a Remote phone set up in PureCloud for my cell phone, and PureCloud will call my phone to establish that leg of the call, then call the outbound leg and connect me up...but that's what you are saying you don't want (though it does make use of the phone's Wi-Fi calling capability).
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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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Original Message:
Sent: 04-16-2019 03:31
From: Karl Reed
Subject: Collaborate Mobile App - Calls
Thanks for the reply Darryn.
What I am looking for is HOW to set up PureCloud (Station / Trunk) in order to be able to make calls DIRECTLY from the APP.
- No Remote Calling for the APP to establish a Call to make.
- No Remote Station for APP to establish a Call to make.
- No Calls via Cellular Network to the APP to establish a Call to make.
So in other words, if I open up the app, go to Calls, enter a Phone number to call, then hit dial - that the app makes the call, just like it would if I was using say WebRTC via a Browser - i.e. NOT via the Cellular network.
??
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Karl Reed
Elingo (Pty) Ltd
Original Message:
Sent: 04-15-2019 22:48
From: Darryn Chang
Subject: Collaborate Mobile App - Calls
In my experience it does in a particular way.
If I nominate my polycom phone then the call re-routes to the the phone and I can interact with the call from my cell phone.
If I nominate my cellphone using a Remotephone option. The call re-routes to my cell from Purecloud and connects me directly to the number i dialed from the app.
Each call appears in the interactions, could I use it as an alternative to using cell phone plans possibly. But it was a numerous steps to do so rather than a simple step like a cell phone call.
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Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
Original Message:
Sent: 04-15-2019 11:36
From: Karl Reed
Subject: Collaborate Mobile App - Calls
Good Day,
Does the Collaborate Mobile App allow making calls from WITHIN the app? So in other words, if I open up the app, go to Calls, enter a Phone number to call, then hit dial - that the app makes the call, just like it would if I was using say WebRTC via a Browser - i.e. NOT via the Cellular network.
??
#SIP/VolP
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Karl Reed
Elingo (Pty) Ltd
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