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Visualizing Screen Recording on Purecloud - voice/image not synchronized

  • 1.  Visualizing Screen Recording on Purecloud - voice/image not synchronized

    Posted 04-18-2019 06:10
    Hi everyone,

    When reviewing some screen recordings on Purecloud Interface, clicking "View Screen Recordings" on interaction detail, I've been noticing that the sound is not synchronized with the image, there's a delay between the voice and the image. Has anyone had the same problem?

    Sorry if this is not a new topic.

    Thank you in advance.

    Best regards,
    Ana Laia,
    #Unsure/Other

    ------------------------------
    Ana Laia
    ACCENTURE CONSULTORES DE GESTAO SA
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