Hi,
We've tried looking up conversations in the Performance - Interactions tab under incoming phone number and the filter doesn't seem to work.
On the Interactions page, we select the day when the interaction was made and filter under 'FROM' filter. We tried without any queues selected and by adding the queue where we know that the call belonged and still no results were available.
Are we doing something wrong or are we missing a step?
------------------------------
Alyse Nathan
Steve Madden, Ltd.
------------------------------