Hi Team,

Based  on  what  I read,  Genesys  mentioned that  soft  phone will not work  properly on   VDI.   Do we have any other options  here?
Customer want to use VDI due to some internal policy, could you please provide possible option here.

Thanks,
#ArchitectureandDesign

------------------------------
Santhosh Koroth
Cognizant Technology Solutions
------------------------------

Use physical IP Phones.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 03-20-2019 05:45
From: Santhosh Koroth
Subject: Recommending voice path for PureCloud

Hi Team,

Based  on  what  I read,  Genesys  mentioned that  soft  phone will not work  properly on   VDI.   Do we have any other options  here?
Customer want to use VDI due to some internal policy, could you please provide possible option here.

Thanks,
#ArchitectureandDesign

------------------------------
Santhosh Koroth
Cognizant Technology Solutions
------------------------------

Customer doesn't want to use physical phones, is there any work around to use VDI.

------------------------------
Santhosh Koroth
Cognizant Technology Solutions
------------------------------

Original Message:
Sent: 03-20-2019 08:48
From: George Ganahl
Subject: Recommending voice path for PureCloud

Use physical IP Phones.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2019 05:45
From: Santhosh Koroth
Subject: Recommending voice path for PureCloud

Hi Team,

Based  on  what  I read,  Genesys  mentioned that  soft  phone will not work  properly on   VDI.   Do we have any other options  here?
Customer want to use VDI due to some internal policy, could you please provide possible option here.

Thanks,
#ArchitectureandDesign

------------------------------
Santhosh Koroth
Cognizant Technology Solutions
------------------------------

No, there is no other supported option.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 03-20-2019 09:00
From: Santhosh Koroth
Subject: Recommending voice path for PureCloud

Customer doesn't want to use physical phones, is there any work around to use VDI.

------------------------------
Santhosh Koroth
Cognizant Technology Solutions

Original Message:
Sent: 03-20-2019 08:48
From: George Ganahl
Subject: Recommending voice path for PureCloud

Use physical IP Phones.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2019 05:45
From: Santhosh Koroth
Subject: Recommending voice path for PureCloud

Hi Team,

Based  on  what  I read,  Genesys  mentioned that  soft  phone will not work  properly on   VDI.   Do we have any other options  here?
Customer want to use VDI due to some internal policy, could you please provide possible option here.

Thanks,
#ArchitectureandDesign

------------------------------
Santhosh Koroth
Cognizant Technology Solutions
------------------------------