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Export Interactions

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  • 1.  Export Interactions

    Posted 01-09-2019 10:12
    I'm needing a data dump of interactions so I can compare phone number data to some other internal reports.

    I'm aware of the DNIS Performance Report but that only goes back to November 2018.

    There's not an export option on the Interactions page so that doesn't help me.

    I'm sure there's an API solution for this. We are in the process of getting APIs setup on our side so that's not available yet.

    Any other options?

    #Reporting/Analytics

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    Patrick Orsborn
    Blucora, Inc.
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  • 2.  RE: Export Interactions
    Best Answer

    Top 25 Contributor
    Posted 01-09-2019 13:41

    Patrick-

    The ability to export from the Interactions View is currently in progress in Development.  Its targeted to be delivered in the 1H of this year.     And yes, the API would support you querying for this information. Are you looking for an aggregate (roll-up view) like DNIS view or a more detailed view like Interactions view?



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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 3.  RE: Export Interactions

    Posted 01-09-2019 14:05
    I could use both. Sometimes I need to look up one number and just see the roll up so the DNIS Performance Report is nice(but with no Nov date cutoff). Other times I need all of the Interactions data like what is in the Interactions view.

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    Patrick Orsborn
    Blucora, Inc.
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  • 4.  RE: Export Interactions

    Top 25 Contributor
    Posted 01-09-2019 16:24

    Not sure if you've looked at the Analytics Query Builder and some of the tutorials on the Developer Website, but that may be a good place to start for the time being until we have the export available.  For example, if you're looking for your conversation data grouped by DNIS try the following.

    https://developer.mypurecloud.com/developer-tools/#/analytics-query-builder
    Select your date range
    Select Group by DNIS
    Select Execute Query.

    Here's a few other resources you might find helpful
    https://developer.mypurecloud.com/api/rest/v2/analytics/overview.html
    https://developer.mypurecloud.com/api/tutorials.html

    Hope this helps!



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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 5.  RE: Export Interactions

    Posted 17 days ago
    Yes, allowing download of the interaction page data (just like other pages under Performance pages) would be excellent. Many of my customers have asked for this feature.

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    Meng Yong
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