Watching that video, the timing seems eerily similar to an issue we have.
On the Queues Performance screens, we get the data from the previous time interval ADDING to the calls in the new interval.
It will sort itself after pushing the refresh button, BUT reverts back to the old behavior in about the same time as your video seems to be "possessed".
Does pushing the refresh button fix your issue, albeit temporarily ?
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Harry Harris
WESTPAC NEW ZEALAND LIMITED
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Original Message:
Sent: 06-10-2019 02:45
From: Darryn Chang
Subject: Agent Performance View possessed?
I'm a little confused, upon conducting a metrics check using Performance>Agents over a week period, it displays the actual amount and about 30 seconds later it adjusts and then reduces/ removes total answered calls to single digits.
Is this a design flaw?
Why would it be doing such a thing and not providing the actual results?
I thought it was because I was looking at the current day but this is from last week and have even done a check from a months ago.
Attached is a capture, i refresh to gain the view I am seeking, then it changes, is it possessed?
Case # 0002556845
#Reporting/Analytics
#Unsure/Other
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Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
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