I have to say this was the first xmas i spent without having to intervene with the platform because of this issue.
I did however customize dates and times in accordance with the process of how the scheduling operates.
Every other year i had used a yearly custom iCal calculation and that seemed to be the issue.
This year i went with no ical calculation and customized the dates and times in accordance to our shut down period.
Active open hours were tailored to "Holiday" while out of hour operation was configured for the close scheduled period, i did not touch a normal operating hours for either Open/Closed and it worked without a hitch.
Can certainly feel everyone's angst towards the situations that occurred as i had previously spent holiday shutdowns in the same boat.
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Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
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Original Message:
Sent: 01-02-2019 11:00
From: Samuel Effange
Subject: Schedules
Hi There,
We setup our Christmas schedule to yearly. But it was important to test the schedule way before Christmas to see how it was behaving. This worked for us, but we had some challenges in changing the period. We had an old schedule from 9:00 am to 6 pm. To change that from 6am to 8pm was challenging. The system did not allow us. But we realized that by changing the schedule to weekly, we were able to make the change, then we finally changed the schedule back to Yearly. On Christmas day, the schedule worked as expected.
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Samuel Effange
Nissan North America, Inc.
Original Message:
Sent: 01-01-2019 21:24
From: Meng Yong Choo
Subject: Schedules
Hi
Anyone encounter issues with holiday schedules?
We set 1st Jan as yearly recurrence earlier and while checking (because the IVR was still playing holiday IVR), to our horror; the 1st Jan settings is seen as "custom" and starting from 1st Jan to Apr 2019.
This is not the first time we encounter issues with schedule settings.Anyone has encountered similar issues?
Best Regards
MengYong
#Unsure/Other
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MY
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