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  • 1.  Dynamic schedules

    Posted 04-23-2019 12:49
    Hello,

    I would like to know if I could load opening hours based on the DNIS, so I can play wave messages according to the time ?
    (Is there a way to call Schedules dynamically from architect call flow ?)

    Regards,
    #ArchitectureandDesign
    #Implementation
    #Integrations
    #PlatformAdministration

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    Charaf Eddine Chemlal
    Dimension Data France
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  • 2.  RE: Dynamic schedules

    GENESYS
    Posted 04-23-2019 12:57
    No, you cannot call Schedules dynamically from an Architect call flow.

    The Call Route configuration is how you designate the schedules and call flows to use based on DNIS.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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    Original Message


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