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Agent Interactions UI Collapse and Expand Controls Removal Beta

  • 1.  Agent Interactions UI Collapse and Expand Controls Removal Beta

    Posted 04-20-2022 13:10
    Hi Community,

    Beta for deprecation of collapse and expand controls for agent Interactions UI is underway.  This deprecation was announced end of last year and will very likely impact agent workflow.  See deprecation announcement here (https://help.mypurecloud.com/articles/deprecation-removal-of-collapse-expand-control-to-enforce-full-width-interaction-ui/).

    Sign up for beta here (https://forms.office.com/Pages/ResponsePage.aspx?id=nOZceM-Qx02ogurzEtHRXbVDThtKoUhNsRjIQzzHomRUODEyRVJBNEo4T1JKMTdTTU5YNk04UERLVC4u).
    #BetaAnnouncement

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    Rick Phung
    Genesys - Employees
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