AppFoundry: The Genesys Marketplace Experience

Hey there! I wonder what type of app capabilities that helps most businesses today. How did that app supported your customer and team collaboration?
Tell us more about these apps!

------------------------------
Katrina Sampher
Genesys - Employees
------------------------------

I feel like data reporting and analytics have been a huge ask from companies! There is so much data on every interaction consumers have with companies, and interpreting that data is vital for their success. 

One partner with these kind of capabilities that I've been hearing a lot about lately is PureInsights. Their solution helps simplify CX reporting for contact center supervisors and managers, and makes it easy to create and delivery custom reporting! 

​​​

------------------------------
Marie Nakos
Marketing Manager - Genesys AppFoundry
New York, NY
------------------------------

I've noticed an increased interest in solutions that offer security and compliance features. It's so important to be able to ensure that when taking payment information from customers you can guarantee the security and safety of their data.

One of the AppFoundry partners that I know that offers security and compliance features is PCI Pal!

------------------------------
Raian Goode
Genesys - Employees
------------------------------