AppFoundry: The Genesys Marketplace Experience

Hi everyone, 

Nice to meet you, I'm Melissa, the Online Community Specialist here at Genesys. I work with @Matt Lawson, our Community Manager. 

Excited to be part of the AppFoundry Community. 

I'm new to Genesys, hitting my 60 day mark very soon. My background is in community management and operations serving small to medium sized businesses and enterprise customers.

In my free time, I enjoy collecting stickers and rewatching Downtown Abbey over and over again! 
​​
Looking forward to learning a little more about everyone here.

Cheers,

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Melissa Ly
Genesys - Employees
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Hey Genesys Community Members, we're finally here! :) My name is Katrina and I will be working with Marie and Raian.

We are so excited, let's connect and create more moments on this page. Woohoo!

(Few Fun Facts about me)

• During my free time, I sing and play the guitar and play Mobile Legends.
• My favorite Filipino dish is Sinigang and Adobo (try it!) ;)
• I like to listen to people's life stories!

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Katrina Sampher
Genesys - Employees
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As someone between a foodie and a fattie, just curious if you have a picture of Sinigang???

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Matt Lawson
Genesys - Employees
Online Community Manager
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Original Message:
Sent: 07-20-2021 10:59
From: Katrina Sampher
Subject: Introduce Yourself!

Hey Genesys Community Members, we're finally here! :) My name is Katrina and I will be working with Marie and Raian.

We are so excited, let's connect and create more moments on this page. Woohoo!

(Few Fun Facts about me)

• During my free time, I sing and play the guitar and play Mobile Legends.
• My favorite Filipino dish is Sinigang and Adobo (try it!) ;)
• I like to listen to people's life stories!

------------------------------
Katrina Sampher
Genesys - Employees
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Depends which Sinigang (pork, fish, shrimp).

I prefer pork and shrimp! Oh, and don't forget to have it with plain white rice. :)

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Katrina Sampher
Genesys - Employees
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Original Message:
Sent: 07-20-2021 13:17
From: Matt Lawson
Subject: Introduce Yourself!

As someone between a foodie and a fattie, just curious if you have a picture of Sinigang???

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Matt Lawson
Genesys - Employees
Online Community Manager
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Original Message:
Sent: 07-20-2021 10:59
From: Katrina Sampher
Subject: Introduce Yourself!

Hey Genesys Community Members, we're finally here! :) My name is Katrina and I will be working with Marie and Raian.

We are so excited, let's connect and create more moments on this page. Woohoo!

(Few Fun Facts about me)

• During my free time, I sing and play the guitar and play Mobile Legends.
• My favorite Filipino dish is Sinigang and Adobo (try it!) ;)
• I like to listen to people's life stories!

------------------------------
Katrina Sampher
Genesys - Employees

Hi all!

My name is Marie Nakos - I'm the Marketing Manager for AppFoundry.

I'm based in New York City, where I live with my fiancé and 2 cats, Moose & Roo.

In my spare time, you can find me taking a workout class, cooking up a delish new recipe, binging a Netflix show (or watching The Office for the 435th time), or fantasizing about my next travel adventure.

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Marie Nakos
Genesys - Employees
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Moose and Roo so adorable! <3

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Katrina Sampher
Genesys - Employees
------------------------------

Original Message:
Sent: 07-20-2021 11:55
From: Marie Nakos
Subject: Introduce Yourself!

Hi all!

My name is Marie Nakos - I'm the Marketing Manager for AppFoundry.

I'm based in New York City, where I live with my fiancé and 2 cats, Moose & Roo.

In my spare time, you can find me taking a workout class, cooking up a delish new recipe, binging a Netflix show (or watching The Office for the 435th time), or fantasizing about my next travel adventure.

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Marie Nakos
Genesys - Employees
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Your cats are adorable. Meet kitty! He's also from NYC. 



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Melissa Ly
Genesys - Employees
------------------------------

Original Message:
Sent: 07-20-2021 11:55
From: Marie Nakos
Subject: Introduce Yourself!

Hi all!

My name is Marie Nakos - I'm the Marketing Manager for AppFoundry.

I'm based in New York City, where I live with my fiancé and 2 cats, Moose & Roo.

In my spare time, you can find me taking a workout class, cooking up a delish new recipe, binging a Netflix show (or watching The Office for the 435th time), or fantasizing about my next travel adventure.

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Marie Nakos
Genesys - Employees
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You cat is so adorable!!

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Katrina Sampher
Genesys - Employees
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Original Message:
Sent: 07-21-2021 12:15
From: Melissa Ly
Subject: Introduce Yourself!

Your cats are adorable. Meet kitty! He's also from NYC.

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Melissa Ly
Genesys - Employees
------------------------------


Original Message:
Sent: 07-20-2021 11:55
From: Marie Nakos
Subject: Introduce Yourself!

Hi all!

My name is Marie Nakos - I'm the Marketing Manager for AppFoundry.

I'm based in New York City, where I live with my fiancé and 2 cats, Moose & Roo.

In my spare time, you can find me taking a workout class, cooking up a delish new recipe, binging a Netflix show (or watching The Office for the 435th time), or fantasizing about my next travel adventure.

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Marie Nakos
Genesys - Employees

Hi everyone!

My name is Raian Goode - Lead Management and Marketing Concierge for AppFoundry.

I'm excited to have the chance to connect with you all on this page.

Fun facts about me:
- I'm based in Toronto, Canada
- I have a love for trying new foods from different cultures
- In my spare time i love watching marvel shows, creative writing and traveling!

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Raian Goode
Genesys - Employees
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Creative writing for the win!

Which Marvel Hero is your favorite? :D I'd go for Wanda Maximoff! <3

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Katrina Sampher
Genesys - Employees
------------------------------

Original Message:
Sent: 07-20-2021 12:20
From: Raian Goode
Subject: Introduce Yourself!

Hi everyone!

My name is Raian Goode - Lead Management and Marketing Concierge for AppFoundry.

I'm excited to have the chance to connect with you all on this page.

Fun facts about me:
- I'm based in Toronto, Canada
- I have a love for trying new foods from different cultures
- In my spare time i love watching marvel shows, creative writing and traveling!

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Raian Goode
Genesys - Employees
------------------------------

Yess Wandavision! Have y'all been watching Loki? That's on my to-watch list!

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Melissa Ly
Genesys - Employees
------------------------------

Original Message:
Sent: 07-20-2021 23:31
From: Katrina Sampher
Subject: Introduce Yourself!

Creative writing for the win!

Which Marvel Hero is your favorite? :D I'd go for Wanda Maximoff! <3

------------------------------
Katrina Sampher
Genesys - Employees
------------------------------


Original Message:
Sent: 07-20-2021 12:20
From: Raian Goode
Subject: Introduce Yourself!

Hi everyone!

My name is Raian Goode - Lead Management and Marketing Concierge for AppFoundry.

I'm excited to have the chance to connect with you all on this page.

Fun facts about me:
- I'm based in Toronto, Canada
- I have a love for trying new foods from different cultures
- In my spare time i love watching marvel shows, creative writing and traveling!

------------------------------
Raian Goode
Genesys - Employees

Hi All -

I'm Rick McGlinchey, one of the co-founders of PureInsights. We provide advanced analytics and reporting capabilities for Genesys Cloud DX.

I'm based in Indianapolis, Indiana, USA and was one of the first 50 employees at Interactive Intelligence, the company that created the platform now known as Genesys Cloud. Been in contact center for over 25 years and loves me some data!

Other likes include Indian, Thai, Mexican, French and Italian cuisine.

New AppFoundry partners feel free to contact me via DM if you have questions about getting acclimated to AppFoundry - we've been in the program for almost 5 years (starting with ININ back in 2016).

best regards,
Rick McGlinchey

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Rick McGlinchey
Co-Founder, PureInsights
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Hello everyone!

I am Kevin Bryan and am Owner and Vice President of Sales and Marketing at Digital Base Productions. Digital Base is a global voice over studio with access to multiple languages for voice overs and translations.  Digital Base has been working with Genesys for quite awhile and when a voice is needed and done quickly and with flexibility to your requests and deadlines we usually get the chance to work on your project.

I am definitely a pasta kinda guy!  Also big time into Flight sims....((Yep I am a flight sim Nerd)))  Usually in an f14 with 20-30 other Flight sim nerds! 

Glad to be here and look forward to working you guys

Kevin

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Kevin Bryan
Digital Base Productions
------------------------------

Original Message:
Sent: 07-22-2021 11:19
From: Rick McGlinchey
Subject: Introduce Yourself!

Hi All -

I'm Rick McGlinchey, one of the co-founders of PureInsights. We provide advanced analytics and reporting capabilities for Genesys Cloud DX.

I'm based in Indianapolis, Indiana, USA and was one of the first 50 employees at Interactive Intelligence, the company that created the platform now known as Genesys Cloud. Been in contact center for over 25 years and loves me some data!

Other likes include Indian, Thai, Mexican, French and Italian cuisine.

New AppFoundry partners feel free to contact me via DM if you have questions about getting acclimated to AppFoundry - we've been in the program for almost 5 years (starting with ININ back in 2016).

best regards,
Rick McGlinchey

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Rick McGlinchey
Co-Founder, PureInsights
------------------------------

Hi Community,
I'm Anand, a Genesys Professional based in Bengaluru, India, specializing in Genesys Cloud contact center solutions. I have expertise in bot development, Orchestrator workflows, Architect configurations, quality management, and predictive engagement.

Cheers,

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Anand
NA
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Hi Everyone, 

My name is Gerard, i am a WEM specialist at IP Integration, a Genesys Partner in the UK. 

I have been using Genesys for years but only just getting round to using the network of knowledge that this community provides. 

I love solving problems so looking forward to helping users where i can on the community and gaining insight from teams and what others are doing. 

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Regards,

Gerard McGlynn
Workforce Management Consultant
IP Integration Limited
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Hello everyone 👋
I'm a Computer Engineer with over 15 years of experience in contact center technologies and customer experience solutions.
Currently, I work as a Technical Support Team Lead, focusing on Genesys Cloud, troubleshooting, and operational improvements.

I'm passionate about sharing knowledge, learning from the community, and contributing to better CX solutions through collaboration and best practices.
Looking forward to connecting and exchanging experiences with you all!

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Saim Berkay
na
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Hello Everyone,

You can call me Matt, and I am a Senior Technical Support Engineer here at Genesys.
One of my goals for this year is to engage in the Genesys Community, and hence this post. :)

My hobbies include hiking, playing computer games, and reading. 

I usually play Dota 2 and Valorant. Let me know if anyone wants to play.

I am excited to be part of the community and answer some of your questions relating to Gen Cloud.

Here is a photo from my hike last weekend.

Cheers.

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Matthew Lawrence De Mesa
Senior Technical Support Engineer
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Hi everyone,

Nice to meet you. My name is Diego, and I work as a Solutions Architect with a strong background in IT and cloud technologies.

I'm currently working with Genesys Cloud, particularly on integrations, contact flows, and API-based solutions, and I'm also in the process of continuing my professional growth through certifications in cloud and contact center technologies.

I really enjoy technical challenges and learning new tools, especially when it comes to improving customer experience and automation.

In my free time, I like exploring new technologies, improving my technical skills, and occasionally unwinding with video games.

Looking forward to learning from this community and exchanging ideas with you all.

Best regards,
Diego

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Diego Vazquez
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Hi

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Alex Sander Felicio
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HI

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Waleed Khan
AI Consultant
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Hi

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Krzysztof Krupa
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Hello, I'm Mike Malcor and new to the Genesys Community.

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Mike Malcor
x
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Greetings to all. I'm Marty Hand, CTO at the National Domestic Violence Hotline. I look forward to getting to know you all and share ideas.

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Marty Hand
CTO
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Original Message:
Sent: 02-05-2026 16:13
From: Mike Malcor
Subject: Introduce Yourself!

Hello, I'm Mike Malcor and new to the Genesys Community.

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Mike Malcor
x
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Hi everyone,
I'm Kaio, I'm already part of a few communities here, and I'm joining this one now.

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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