Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New Research Opportunity, Register Below:

• Tell us how you manage CX improvements and changes in your organization
• Help Shape the Future of ACD Routing in Genesys Cloud

New Beta Opportunity, Register Below:

• Chrome OS Screen Recording IWA

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies:  Genesys Cloud – Is It Possible to Trigger the CRM Screen Pop Only After the Agent Answers the Call?
  • Most likes: Custom fields (filters) in Interaction Analytics

• Workforce Engagement Management:
  • Most replies and likes:  Translation Issue
• Developer Community:
  • Most replies and likes:  Feature Request: Display Agent Skill Priority Without Using APIs

Best Answer Highlight:

• Check out how a question for suggestions turns into a conversation involving iteration
  • Read the thread here

Customer Stories

Aterian reduces tech TCO by 65%, while improving service levels and satisfaction:

• Read the Customer Story here

Thanks for reading this week's #genessentials