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  • 1.  Optimizer 4.0 SU6 Forecast Import

    Posted 08-28-2014 16:11
    I have just installed 4.0 SU6 within the last two weeks. I now need to import a forecast from Excel. However the help files do not seem to provide any guidance in terms of what that Excel file needs to look like for the import to be successful. Is there any documentation available for this? Or at least an example of how the table should be formatted along with field definitions? Any and all information is greatly appreciated.


  • 2.  RE: Optimizer 4.0 SU6 Forecast Import

    GENESYS
    Posted 08-28-2014 19:53
    You can go into an existing forecast and Export from the Interaction Optimizer menu option at the top and it will create an Excel file with the columns you need. I believe they are (comma delimited): Interval Start UTC Date,Duration in Seconds,Workgroup Name,Interaction Type,Skill Set,Number of Interactions,Completed,Average Talk Time in Seconds,Average ACW Time in Seconds,Abandoned,Number ACW


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