We are on CIC 2016 R2 Patch 10 I cant find a report that shows me either a list of how long calls wait to abandon in queue or an average. Is it out there? Thank You!

Also looking for this answer!

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Pol Buckingham
f'real foods llc
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Original Message:
Sent: 02-23-2017 16:25
From: Ross Talbot
Subject: Time to Abandon

We are on CIC 2016 R2 Patch 10

I cant find a report that shows me either a list of how long calls wait to abandon in queue or an average.

Is it out there?

Thank You!

Pol,

Are you looking for summarized data or specifically call X waited for Y seconds?

Thanks,

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Mark Tatera
ConvergeOne

Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
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Original Message:
Sent: 05-01-2019 14:18
From: Pol Buckingham
Subject: Time to Abandon

Also looking for this answer!

------------------------------
Pol Buckingham
f'real foods llc

Original Message:
Sent: 02-23-2017 16:25
From: Ross Talbot
Subject: Time to Abandon

We are on CIC 2016 R2 Patch 10

I cant find a report that shows me either a list of how long calls wait to abandon in queue or an average.

Is it out there?

Thank You!